Content

Our relationship to the Microsoft Partner Network allows us to provide competitive pricing and authentic software and support, all with a much-needed human element. On Windows, open Credential Manager, pick Windows Credentials, and remove anything related to Office 365 or Microsoft 365. For managed environments, we use Intune or Group Policy to force sign-in credential sync and clear old tokens.

The error message in the Summary sheet of the Sync Summary spreadsheet attachment can also highlight the reason for this.If a password reset in Office 365 doesn’t sync across devices, it’s usually because of incomplete synchronization, old credentials, or device caching.To resolve these issues you should run the steps in this article and check whether the groups in your sync’s filtering preference contain users in Azure AD.Sometimes a missing or outdated connector blocks the link between Microsoft Entra ID and your local domain controller.Our training has quick guides about what happens after you update your password.The simplest way to resolve authentication issues is to rerun the authentication process by clicking the Sign in with Microsoft on the Microsoft 365 settings page.The M365 sync establishes a synced dataset based on your M365 data and the filtering configuration of your sync.

Troubleshooting Microsoft 365 sync issues

Similarly you should review the Users Deactivated sheet on the sync summary spreadsheet attachment as you can also delete these users to bring your total down. You’ll also receive a mail (to the alternate email and to your admin email) from Microsoft 365 that indicates your tenant has encountered directory synchronization errors. For details see Identify directory synchronization errors in Microsoft 365. We also check the synchronization scheduler to confirm delta and full sync cycles finish successfully. We check that Microsoft Entra Connect (Azure AD Connect) runs the latest version and password sync is on.

Common Reasons Behind Outlook Sync Issues

If the old password still works, the reset probably hasn’t synced. To resolve these issues you should run the steps in this article and check FixTechGuide mailbox repair steps whether the groups in your sync’s filtering preference contain users in Azure AD. The simplest way to resolve authentication issues is to rerun the authentication process by clicking the Sign in with Microsoft on the Microsoft 365 settings page.

Address

Now, we will verify the server settings to fix the Outlook synchronization error. Once you have completed the steps to fix Outlook sync errors, kindly check if the error has been fixed or not. The M365 sync establishes a synced dataset based on your M365 data and the filtering configuration of your sync.

Get Expert Help from TrustedTech

If you’re looking for smarter ways to manage, secure, or optimize your Microsoft 365 (M365) environment, our U.S.-based team is here to help. In these cases, direct escalation to Microsoft or working with a Microsoft CSP partner, such as TrustedTech, can expedite resolution and minimize downtime. Our licensing engineers can help triage complex problems and ensure you’re on the right support path. Microsoft offers several built-in tools to help identify and resolve persistent issues. A vast community of Microsoft Office365 users that are working together to support the product and others. TrustedTech is dedicated to being a reliable resource for all software and technology support needs.

What should I do if my sync failed due to authentication issues?

You can stop any accounts from being brought over by adding them to the sync deny list. Please allow me a few minutes to review your question solve Office 365 mailbox sync delays to ensure that I don’t miss anything. TrustedTech is a Microsoft solutions Partner in the following areas.

Troubleshooting Co-Authoring and Collaboration Errors

This blog talks about the causes behind Outlook synchronization errors and a few solutions to fix Outlook sync issues. We have shared five manual methods in this blog to resolve the Outlook syncing errors. Apart from this, we also discuss the Shoviv OST to PST Converter Tool, a professional way to repair, recover, and convert Outlook data files. This solution will be beneficial for users who are facing Outlook syncing issues because of corrupted PST or OST files. Users can also try its free demo version in their system and process the first 50 items from each folder freely.

Discover how IT leaders can address key Microsoft Copilot questions on cost, deployment, security, and integration to maximize ROI and adoption. Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.

Devices sometimes keep using cached passwords even after a successful sync. If users access multiple apps with the same login, we make sure Single Sign-On (SSO) settings line up so the new password works everywhere in Microsoft 365. We look at audit logs in the Microsoft 365 admin center to see when and where the password changed. That tells us if the new credentials made it to the cloud directory. We tell users to sign out completely and remove stored credentials from Windows Credential Manager or their device’s keychain.

With apps syncing across devices and cloud services, sync issues are among the most frequently reported M365 problems. These can include missing files, ghost icons, or documents that do not update in real-time. Here, we will Troubleshoot Office 365 Sync and Login Issues discuss the five manual methods to fix sync issues in Outlook or OWA.